Beta Terms
Zana is software for organizing property-readiness work.
These beta terms explain that Zana helps operators coordinate, document, and track work. Zana does not provide cleaning services, employ specialists, supervise team members, or guarantee work quality.
Last updated: June 19, 2026
This page is a practical beta terms draft for the Zana demo. It is not legal advice. Before charging customers or sourcing cleaners directly, Zana should be reviewed by a qualified attorney.
1. Software Service Only
Zana is a software platform that helps property operators organize, document, and coordinate readiness work with people they choose. Zana is not a cleaning company, staffing agency, employment agency, property manager, contractor, insurer, payment provider, or supervisor of work performed at a property.
2. Operator Responsibility
Operators are solely responsible for choosing, vetting, approving, paying, supervising, and managing any helper, cleaner, contractor, vendor, employee, or invited person they add to Zana. Operators are responsible for property access, safety, work authorization, insurance checks, background checks, references, local licensing, tax handling, and any employment or contractor classification decisions.
3. Helpers And Specialists
A helper account, claim link, checklist, proof upload, or readiness status does not mean Zana has verified, hired, endorsed, insured, trained, or supervised that helper. Helpers are not Zana employees, agents, representatives, or subcontractors. Any payment arrangement is between the operator and the helper unless a separate written agreement says otherwise.
4. No Guarantee
Zana does not guarantee that any property will be clean, safe, guest-ready, compliant, damage-free, or completed on time. Zana does not guarantee helper availability, identity, quality, legality, insurance, background, conduct, or payment. Estimates, checklists, schedules, and payout previews are planning aids only.
5. Beta And Payment Status
During beta, payment collection is not active unless Zana separately states otherwise in writing. Operators should pay helpers directly using their own process. Beta features may be incomplete, changed, unavailable, or removed.
6. Indemnification
To the fullest extent allowed by law, operators agree to defend, indemnify, and hold Zana harmless from claims, losses, damages, liabilities, costs, and expenses arising from their properties, invited helpers, cleaner or contractor selection, work quality, property damage, injury, access decisions, payment disputes, tax or employment issues, legal compliance, data entered into Zana, and misuse of the platform.
7. Liability Limit
To the fullest extent allowed by law, Zana’s total liability for beta/demo use is limited to the greater of the amount paid to Zana in the three months before the claim or $100. Zana is not liable for indirect, incidental, consequential, special, punitive, lost-profit, lost-booking, property-damage, personal-injury, or replacement-service damages arising from beta use.
8. User Data And Consent
Operators must have permission or another lawful basis before entering someone else’s name, email, phone number, property access details, photos, notes, or other personal information into Zana. Operators should not enter sensitive information unless it is necessary for the task.
9. Future Zana-Suggested Helpers
If Zana later suggests or sources helpers directly, that future version may require identity checks, insurance documentation, background checks, cleaner agreements, dispute procedures, and additional terms. The current beta helper flow is operator-owned: the operator chooses and vets the person.
Plain-English Position
Zana coordinates work. Operators own the specialist decision.
Use Zana to scope, assign, document, and track property-readiness work. Do not treat a saved helper or claim link as a Zana verification, cleaning service, or guarantee.